Zaful-How to return

When you receive the order form Zaful and the size does not fit. What can you do and what can not you do?

 

The thing you can not do is to return the order without contacting our after sale team.

 

Some customers return the order to the address on the package when she receives order and the size does not fit. Unfortunately, the address printed on the package is not our returning address.

 

All the products on Zaful.com are made in China and shipped from China. As it is international shipping, some packages are transferred during the shipment. The address left on the package will be also changed from our original address. That is why the address you got is not our correct return shipping address.

 

What do you need to do in this case?

You need to contact the Zaful after sale team first for the return RMA authorization form and the shipping label.

Sign in your zaful account, then you can submit the ticket on our website https://support.zaful.com/ticket/ticket/index?lang=en&st=1?st=1&lang=en

Just choose question type”Warranty & Return” -”wrong size/ wrong product”. Then, fill your order number and SKU item number. In the subject bar, you can type “wrong size”. In the message bar, you can describe more details of your order. If you want to show the picture for the items you have received, you can take a photo and attach it in the attachment. Finally, fill your first name, Last name, email, and Captcha. Then, click the button “submit”, it will generate a ticket number on our ticket system. Our after sale team will respond your ticket within 24 hours, offering you the return shipping label. You can inform us of what size you want to exchange for each item, once we receive the return package, we will resend the other size for you.

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If you do not know how to submit the ticket on our website, you can send an email to our support center directly to support@zaful.com. Please just offer us the details and your order number in this email. Our after sale colleague will respond your email with 24 hours, offering you the return shipping label.

 

We always hear some customer say that we have already sent an email to your support center, but we got no response. In this case, we suggest you to check your drunk/spam email, or you can sign in your Zaful account to check the ticket history.

 

If you are not good at computer or you are not willing to send the email to us, you can go to our Livechat. Please check this link http://www.zaful.com/contact-us/ Then press the button “Start Livechat” Then you will see a small window pop that pops up and asks you to fill your name email and the question type. Even though our Livechat is mainly to deal with the pre-sale issue. If you do not want to submit the ticket, they will inform the aftersale team to email you after hearing your issue.

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24 thoughts on “Zaful-How to return”

  • I requested a full refund for my item. I received my ticket without a return label? And now I have to wait again for someone to email me back about what is going on. Zaful’s return process is extremely frustrating and harder than it should be.

  • The return process is so complicated. They said they cannot provide a shipping label at this moment. Ok I could send by myself but I still have not received the return address. Tired:)

  • I’ve filled out the request to return my items at least 5 times, I also sent an email and called. Still haven’t got a response and it has been 3 weeks since. I received the wrong item and even tho I provided pictures clearly showing that I received something that I didn’t order they sent a very generic response that didn’t solve the issue, I just want to return the item and get a refund at this point not an exchange. I also want to return another 2 items of that same order because I accidentally bought 2 quantities of each and I also haven’t got a response for that either. I can’t even see the tickets anymore, it’s like they were erased after getting the generic response. This is my order number : UL1904011607340585

  • I am trying to return my items. I received the RMA form but it is unclear the address I am sending these items back to, I was not provided a return shipping label. I do not want to send it to the wrong location and be liable for the mistake because this process has been painful enough. Please provide me with an exact address. My order number is UM1903240900357271.

  • I have been messaging the Support Center back and forth 3 times trying to request a return. I got a series of irrelevant pre-scripted/generic responses (like about their bikini return policy when I’m trying to return dresses) before finally being offered a $28 refund (when I wanted to return $100 worth of items). I has STILL not been given a return address (or return label) to ship my items back. I guess I have to email them a FORTH TIME to ask again. When the website says “if customers are not satisfied with the items they receive, we can easily arrange an exchange or refund within 30 days.” it is VERY VERY misleading. It seems like customer support is instructed to wear down customers until they give up on trying to hold them to their own policy. Stunning…

    • We have offered solutions to you in ticket T19041***032, you can return items to us for refund, please check the ticket from us and reply to us there.

  • I’m tryimg to return 2 items for over a month. Your company does not return emails other then the generated response. Super difficult. Plz contact me.

    • We have replied to you and offer solutions to you, we offered shipping label to you for returning, but you don’t return items to us.
      If you still want to return items to us, please contact us in ticket T19010100158.

  • I am trying to return an item and it will not let me put in the SKU item number how do I ask for a return refund if it isn’t letting me put in the SKU number?

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