ZAFUL Updated Phone Number

Dec 7. 2016, ZAFUL changed its helpline number from 1-720-346-9332 to +(1)-888-830-0888

Focus On Buyer's Guide And Reviews About How To Track My Order? How To Track My Order?

“where is my order? scam?”, “Why can’t I track my order? is it safe?”, “How to track my order?”. Have you been gone through the feeling that waiting for something while getting nothing? For, how to track order efficiently and effectively as well as follow up easily are an extremely significant subject to dig out.

If I were a customer on, I do care for tracking issue and am much concerned about where my package locates. Consequently, we are about to seek out “order tracking” issue for


Which carrier will deliver the packages?

Customers on Zaful now enjoy free standard shipping for each order over 30USD. Zaful offers 2 kinds of shipping methods for customers, as we can see below(

Standard Shipping:

8-15 business days to reach by International Bridge, Great Britain Express, etc;

10-25 business days to be arrived by Belgium post, Netherlands Post, etc;

Expedited shipping:

6-10 business days to get the package by DHL.

zaful shipping

How to track an order?

Once you place an order, customers will receive an email about shipping information from Zaful, which including tracking number, tracking site, shipping method, shipping date and estimated delivery time.

Customers just need to click the tracking link, fill the tracking number in the blank, submit to track, and they will scan the specific tracking result clearly—date, the status of package, location, etc.

Obstacles of order tracking

“Why can’t I track my order?”, “Why doesn’t the tracking information update yet?” These inquiries are asked frequently.

  1. Normal delay. There may be a delay between scanning events and the website’s updates. Once the package was shipped out, the tracking status will take a few days to be updated online by the shipper. Therefore, we can hold on for a few more days and try again later.
  2. Custom clearance. Zaful is located in China, all packages will be processed via custom, occasionally, the packages would be in a strict custom inspection which brings about a delayed delivery unavoidably.
  3. Out-of-control factors, such as Post Office strike, Custom Exercise, carrier system was broken, cold and snowy weather, etc. If something comes up—and it inevitably does—then we have to accept and understand that.

Ending words, as a leading fashion online store, is sparing no efforts to serve for customers, especially the part of order tracking. I really appreciate Zaful’s principle—being responsible for customers’ parcels. Customers perhaps will concern about what if the package lost on the way. In terms of the solution, Zaful offers a refund for customers. As far as I am concerned, I am willing to trust a website which takes customers’ problems seriously, no matter what pre-sale or after-sale issue. Tracking order is important, it seems that Zaful is making a good job of it.

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10 thoughts on “ How To Track My Order?”

  • Hello, I’m from Germany. I ordered two bikinis and two clothes , and only three has been send yet, I want to know if the last Bikini one is going to get here in another package.

    Order number : UAA1801310809550327




  • Order Number:UA1709150204545120
    Shipping Number:LX489145075CN
    Tracking Number:LX515263188CN
    My Part order got sent out in the 5th October!
    Been trying to track it and I can’t!
    It’s been 4wks ! Which is along time especially as it’s a part order! Really needed this bikini for a holiday which I’m going away 2morrow!
    Can u find out where it is plse !

  • Hello, I’m from Argentina. I ordered three bikinis and only two has been send yet, I want to know if the third one is going to get here in another package.
    And I wanna know with which carrier will deliver the package, in the email that has been send to me doesn’t says it.
    My order numer is U1709191928195446.

  • hello, I ordered my jacket and I already paid with my credit card (worldpay) but I couldnt receive any email. is this normal?
    my order number is UB1709121804273688

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