“where is my order? scam?”, “Why can’t I track my order? is it safe?”, “How to track my order?”. Have you been gone through the feeling that waiting for something while getting nothing? For Zaful.com, how to track order efficiently and effectively as well as follow up easily are an extremely significant subject to dig out.
If I were a customer on Zaful.com, I do care for tracking issue and am much concerned about where my package locates. Consequently, we are about to seek out “order tracking” issue for Zaful.com.
Which carrier will deliver the packages?
Customers on Zaful now enjoy free standard shipping for each order over 30USD. Zaful offers 2 kinds of shipping methods for customers, as we can see below(http://www.zaful.com/shipping-info/):
8-15 business days to reach by International Bridge, Great Britain Express, etc;
10-25 business days to be arrived by Belgium post, Netherlands Post, etc;
6-10 business days to get the package by DHL.
How to track an order?
Once you place an order, customers will receive an email about shipping information from Zaful, which including tracking number, tracking site, shipping method, shipping date and estimated delivery time.
Customers just need to click the tracking link, fill the tracking number in the blank, submit to track, and they will scan the specific tracking result clearly—date, the status of package, location, etc.
Obstacles of order tracking
“Why can’t I track my order?”, “Why doesn’t the tracking information update yet?” These inquiries are asked frequently.
- Normal delay. There may be a delay between scanning events and the website’s updates. Once the package was shipped out, the tracking status will take a few days to be updated online by the shipper. Therefore, we can hold on for a few more days and try again later.
- Custom clearance. Zaful is located in China, all packages will be processed via custom, occasionally, the packages would be in a strict custom inspection which brings about a delayed delivery unavoidably.
- Out-of-control factors, such as Post Office strike, Custom Exercise, carrier system was broken, cold and snowy weather, etc. If something comes up—and it inevitably does—then we have to accept and understand that.
Zaful.com, as a leading fashion online store, is sparing no efforts to serve for customers, especially the part of order tracking. I really appreciate Zaful’s principle—being responsible for customers’ parcels. Customers perhaps will concern about what if the package lost on the way. In terms of the solution, Zaful offers a refund for customers. As far as I am concerned, I am willing to trust a website which takes customers’ problems seriously, no matter what pre-sale or after-sale issue. Tracking order is important, it seems that Zaful is making a good job of it.