ZAFUL Updated Phone Number

Dec 7. 2016, ZAFUL changed its helpline number from 1-720-346-9332 to +(1)-888-830-0888

Focus On Buyer's Guide And Reviews About ZAFUL.com

Tag: zaful shipping

Up to $100 off! Zaful Double 11 sale!

Up to $100 off! Zaful Double 11 sale!

Zaful Double 11 is here!  One of the biggest e-commerce annual event. The greatest shopping festival of all time! To celebrate Double 11, we prepared the “Zaful Double 11 sale” for all fashion shoppers around the globe. Countless goods in breakdown prices and with free shipping […]

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Zaful.com: How to check my logistics information?

Zaful has nearly 300 kinds of logistics for all countries around the world. We focus and cares a lot about package delivery & tracking problems. In our previous article: “How to track my order in Zaful.com?”  We introduced some of the logistic rules and ways […]

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Why is my Zaful order split into multiple parcels for delivery?

Why is my Zaful order split into multiple parcels for delivery?

When you are shopping in Zaful, you might have such experience: Buying 3~4 products within one order but receiving them in two separated parcels. Some customers were very angry when they receive the first parcel, thinking that Zaful scammed them by only sending half of their order. In fact, his/her parcel was split into two parcels and the second one arrived later.

Why does Zaful sometimes split the order into multiple parcels?

* Some of the products in your package are in the process of restocking.

Zaful has thousands of products, each product will have limited stock, Zaful will generally assign products to different orders by order priority. If the product you chose is too popular, Zaful needs to contact the supplier for restocking. If the restock progress takes too long, Zaful will separate the package and ship you the products with sufficient stock first, so you will be able to receive your ordered products in a short time (At least some of them). When your order has been separated and shipped, Zaful will send an email to your mailbox, informing you that the package has been divided, including the logistics information and what products the first package contains. So, after ordering in the Zaful, please check our Zaful email!

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* The benefits of separating package

(1).You can receive the product which has sufficient stock in a short time, 2-3 days generally. If there is an out of stock product in your order, Zaful will separate the parcel to make sure you receive in-stock products as soon as possible.

(2) reduce the probability of paying taxes

In Zaful’s shopping policy, if transportation process encountered situations such as tariffs, it should be paid by the customer (For more details and info please check: (http://www.zafulreviews.com/zaful-why-do-i-have-to-pay-tax/), Zaful will not take responsibility of any tariffs. Dividing the package can reduce the weight of each package and lower the probability of tariffs while delivering through customs. Zaful will as well choose the best delivery method which has a lower probability to pay tax based on customer’s address.

How do I avoid my Zaful order being separate? 

If you do not want your Zaful order to be separated, you can contact the customer service after ordering.  Customer service will help you adjust the order to “do not separate”  state. At the same time, you can also contact customer service for order inquiry. If you are familiar with your country’s logistics, you can communicate with customer service modify in time. For more information about Zaful shopping and Zaful review, please visit zafulreview.com. If you have any questions about

 

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Zaful.com: How To Track My Order?

Zaful.com: How To Track My Order?

“where is my order? scam?”, “Why can’t I track my order? is it safe?”, “How to track my order?”. Have you been gone through the feeling that waiting for something while getting nothing? For Zaful.com, how to track order efficiently and effectively as well as […]

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The Notice Of Order Delay From ZAFUL

The Notice Of Order Delay From ZAFUL

As the Christmas shopping season in December led to a big increase in orders and the special circumstances of many countries lead to  logistics and transport problems, order delay will happened in some regions, ZAFUL informs the info about delays around, and apologize to customers whose […]

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Zaful Reviews|Zaful Complaints And What Customers Love It

Zaful Reviews|Zaful Complaints And What Customers Love It

Intro: what you need to know about zaful.com

Zaful is a online store mainly offers trendy fashion style appeals for women with competitive price. This summer, zaful’s swimwear became hot seller. Why did customers love zaful’s swimwear? Because of its quality, style and price.

Real Zaful reviews

All the following reviews from real customer reviews for the Pineapple Print Double Wear Bikini Set. Also there are some customer reviews on the third-part reviews site. But i don’t know it truth, zaful reviews on resellerratings.com give a rating of 9.01/10 to zaful, but the amount of positive zaful reviews on sitejabber.com is just half among all, so i will not talk about it here.review3review2 review1

Customer complaints for zaful and zafuls cons

The development of every company is accompanied with negative reviews and positive reviews. It’s same to zaful. In addition to what customers love, there have customer complaints for zaful.

We’ve get the feedback of customers reviews from zaful customer service, and laid out 2 key points that customer complaints most for zaful: size and track order.top-up

Zaful complaints of size

Zaful has the courage to face customer complaints, zaful collected customers reviews, one of zaful complaints is the size problem. A customer review: “I dress in size M, in Italy and everywhere in Europe. It is the first time that the cloth are too small. In Italy my size is 42-44. I order one dress in L size but it is still small.”

What zaful do to solve this kind of customer complaints? ZAFUL refresh every size chart, add size conversion chart besides it, and advice customers to check the handy sizes guides on every product page. Because zaful’s products supplied by different suppliers, some zaful’s size charts are different from each other. That is maybe why some customer complain that i order one dress in L size but it still small. Zafulreviews.com post an article “How to Find Your Size on ZAFUL”, want to choose right size on zaful? Read it.

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Zaful complaints of tracking order.

One customer review: i did not receive my parcel, how to track? Usually you could enter to your zaful account and find information of delivery in “My Order”. Also zaful will send you a email with shipping information if your order has been shipped out. Full details on zafuls shipping info page

Important notes: it’s usually take 3-7 business days to ship your order out, and this is not included in the shipping time.

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No matter complaints or positive reviews about zaful, we could see that zaful is trying her hard to improve customer experience. Agree with my points in my article “Zaful reviews|zaful complaints and what customers love it”? If you do or not, leave messages to zafulreviews.com and let me know will be encouraged.

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How to Buy on Zaful.com?(2)

How to Buy on Zaful.com?(2)

The article on How to Buy on Zaful.com?(1) covered Zaful’s pre-sales service support, but here you will learn more about our support after you have placed an order. How long does it take to receive the parcel after placing an order? The total time to receive […]

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How to Buy on Zaful.com?(1)

How to Buy on Zaful.com?(1)

Ⅰ. Who is Zaful? Zaful is one of the leading brands in online fashion e-commerce aiming to offering fast fashion worldwide. Established as a one-stop online shop, Zaful mainly targets the womenswear market. You can find us at www.zaful.com . Ⅱ. Does Zaful support multiple currencies? Zaful […]

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