Return Or Exchange Is Not Zaful’s Problem

Size, color or other problems cannot satisfy all the needs of shopaholics. So that it is not an uncommon phenomenon to read host of customer complaints. Likewise, as an online shopping store. Zaful also suffers from similar customer negative reviews. Among them, one tpicla complaint for Zaful is return issue. It does bother customers when they purchase something online but unluckily the goods they received does not satisfy them.

Can I return it?

Can I conduct an exchange?

Will I get a refund?

How can I do that?

Such questions always worry customers and hence result in plenty of complaints.

holiday style

To improve customers’ satisfaction and remove customer complaints, Zaful has updated its return policy along with a simplication of the process.


Zaful offers a 30-day warranty for all products. From the day you receive the item you have 30 days to contact Zaful to return your product.

Here are 2 IMPORTANT WARRANTY NOTES you should know:

1.All returns must be reviewed and authorized by ZafulCustomer Service Team. Once Zaful approved the return, you will be provided with an RMA form. Returned items without RMA form will not be accepted. Zaful do not guarantee a refund for unauthorized return.

So you should contact Zaful Customer Serviece, and describe your problem with a clear picture taken in good lighting or record a short video, send these details to Zaful Support Center along with your order number and SKU (product) number. What you do is aimed to get an RMA form.

2. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

According to the rule, I recommend you had better not cut trademark immediately when you receive goods.Check and try on them without cutting the trademark.


Please note that the following items are beyong the Zaful Return Policy: clearance items, discounted items, intimates, underwear, socks, tights, swimwear, earrings, and all items listed under the swimwear, hair accessories and beauty categories.

So please take it careful consideration before you add the above items to your cart.

In the above case, will you lose your money for something you cannot wear and dont like?


A good news for you is Zaful recently added a Satisfaction Guarantee to its return policy: If you are dissatisfied with the receive items,  contact Zaful within 30 days starting from receiving them. All of you will be offered an unconditional resend or refund for orders under $50. of cause, you’d better to confirm it with Zaful customer service.

If the amount exceeds 50USD, you should contact Zaful customer service directly.

Related: How To Contact Zaful Customer Service

Size problem

Size problem is universal for each e-commerce company. As is Know, Asian body is relatively small, so clothing size in Asian will be smaller than Europe. Most of reviews and complaints for Zaful is size issue. Take a closer look at Zaful size, it’s better to choose a larger size than your normal size. To illustrate the issue, we compare a ZAFUL’ swimwear size chart to an H&M swimwear size chart, which most likely refers to a universal one.

Zaful’s M could be H&M’s M or S. For instance, the bust size of Zaful’s M is 34-36, while the counterpart of H&M’s is 36. Also, the bust size of H&M’s S is 34 instead.

Zaful Size Chart:

zaful size chart

H&M Size Chart:H&M Size Chart

Moreover, different products of Zaful from different suppliers. Therefore, when you are looking for your size, make sure you choose on the basis of your BWH (bust, waist, and hip) measurements as well as Zaful’s Size Guide.

If you forget to check size chart and choose wrong size, contact Zaful customer service and ask for a return or an exchange. In this case, you should pay the shipping fee for this return. But if Zaful made a mistake on the size chart, Zaful will cover it.

Popular Post: How to Find Your Size on ZAFUL

How long will i get my refund?

Zaful stated that refunds will be processed within approximately 7 to 10 business days after they receive your return. The exact time can vary and is subject to the individual payment provider.

Useful Tips for US customers or others next to USA

Now, there are two addresses for return. one is in China, another one is in USA. If your shipping address is in USA, the fees of sending your return is cheaper that before. In addition, the return address in USA is: PO BOX 30490 staten island NY 10303 USA. If you want more details about it, contact Zaful customer service.

Likewise, the above solution is equally applicable to color quality or other problems.

Shopping online always comes with some risks, so before you make a purchase, you’d better carefully read nearly all the notes on the site carefully, and you will get satisfied product.

More information about Zaful shopping and zaful reviews can be read on

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7 thoughts on “Return Or Exchange Is Not Zaful’s Problem

    1. Hi, Mess

      Sorry for replying to you so late.
      ZAFUL offers the return policy for most items.Please read it:
      If because of the quality issue, ZAFUL will refund all your money without return it back. If not, you could contact ZAFUL customer service and ask for a solution. as I know, if your order is no more than $50, they will offer an unconditional item resend or refund.
      Do you want me transferred your case to ZAFUL customer service team?

      ZAFUL Reviews Blog

    1. you do not need to send item back to Zaful if the amount no more than 50 USD. You will also get compensation for order below 50 USD.

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