ZAFUL 2017 goal is to establish an international high-profile young women’s fashion brand. following the French site(http://fr.zaful.com/) launched on Sept, 2016. the Spanish site (http://es.zaful.com/) launched on Jan, 2017. for the Middle East, this month, ZAFUL open the Arabic station(http://ar.zaful.com/), in the development of globalization Take a step […]
Paris, Jan. 22nd, 2017 – ZAFUL, the one-stop online shop for trendy, daring, exciting, and edgy fashion apparel is implementing a multilingual and localization strategy. This is in a bid to make the shopping experience for customers from other countries, such as the French, have a smooth […]
From Dec 2016, ZAFUL changed its contact phone number from previously 1-720-346-9332 to +(1)1-888-830-0888. Why?
For online shopping, customers generally worry that they can not contact customer service when they have after sale issue. As for the overseas e-commerce site shopping, time zone it located is difference from non-local companies which is convenient and quick contact customer service, it cause most customers worry about it. Recently, overseas affordable clothing business website ZAFUL try to solve the problem about which user most concerned, change its helpline service providers, modify the number, upgrade the service helpline system.
Why did ZAFUL upgrade the service helpline system?
With the increasing customers of ZAFUL, there are more and more pre-sales consulting and after-sales service, it needs to contact customer service more and more, but the previously contact phone number can not meet the multi-line access needs. To meet the needs, ZAFUL change its helpline service providers, is now choosing Toll free number which is a USA provider, support multi-line access. ZAFUL’s contact phone number was changed from 1 315 221 8558 to 1 888 320 8188. Also ZAFUL updated its Contact Us page with adding more details about contact phone service and be more user-friendly.
In addition to changing the number, what changes else can be made to facilitate user contact?
ZAFUL customer service team will select excellent customer service staffs, set up a special telephone service team.
And ZAFUL optimized voice mail services. If the contact phone is on busy, you can leave a voice message, ZAFULl customer service will reply you within 24 hours, but at present the reply service is still in the form of email.
As the Christmas shopping season in December led to a big increase in orders and the special circumstances of many countries lead to logistics and transport problems, order delay will happened in some regions, ZAFUL informs the info about delays around, and apologize to customers whose […]
Size issue was a big piont of customer complaints before, the same is true for other e-commerce websites. It is difficult to determine the size for online fashion buyers, which is one problems e-shoppers worried. To help consumers choose the right size, after adding the ZAFUL reviews and buyer show, ZAFUL start a new round of optimization. Publishing model information is one of the optimization project. ZAFUL’s sister sites, Rosegal which is focused on vintage styles and affordable price, and Sammydress which is famous for low prices and multiply choices, also make this new feature Model Stats to be true.
- First of all, before all the model information are showed on ZAFUL, ZAFUL get the permission of model themselves, Z model stats was displayed under ZAFUL sizes guides in the area of product information.
- With using the function of ZAFUL sizes guides, users can check the data of model’s BWH, weight (Height, Bust, Waist, Hip, Shoulder) and the size of the product model dressed to estimate customers’own product size, to avoid choosing wrong size.
- Model stats published model photos and body information is not only can help customers to choose the right size when shopping on ZAFUL, rosegal and sammydress, but also to dispel the doubts in minds of customers for stealing pictures.
Have you recently bought something on ZAFUL.com? Have you find any changes about it? Yes, ZAFUL packaging Beginning in September, ZAFUL has its own unique packaging. The design of ZAFUL new packaging is more fashionable, which better reflect ZAFUL’s position: providing online fashion women’s clothing […]
ZAFUL, which is a e-commerce business, became famous for its stylish dress and hot sale swimwear. Along with this, the size issue became a big problem for ZAFUL. Some customers complain about ZAFUL’s clothing size especially swimwear size. This article will discuss getting the right size based on a press with ZAFUL design team. Many of us who new to fashion e-commerce are scared to jump in for fearing of getting the wrong size.
Customer Complaints For ZAFUL Size
Due to ZAFUL products are mainly purchased from China, its product size are usually smaller than US size or EU size. And ZAFUL products have different sizes because they are supplied by different vendors. So, customer complaints for ZAFUL size will be more than other local e-commerce sites.
ZAFUL reviews: What We Need Know About ZAFUL Size Chart
The styles and prices of ZAFUL product are so attractive, although there are many negative reviews and complaints for ZAFUL size, customers still love to shop on ZAFUL. But we also often wonder what a specific size means, where are the boundaries for a small, medium, large, XL, etc. To avoid choosing the wrong size, consumers should look at ZAFUL size chart on each product carefully. Before we add a product to bag, we will see a product description firstly, under it is ZAFUL size chart. We are encouraged to measure the BWH of ourselves based on the size chart whether you are ensure or unsure, this will let you get the right size on ZAFUL. If a product on ZAFUL has no size listed that means there is only one size available, often being a medium, but don’t forget that ZAFUL’s products have different size chart, so, even i said ZAFUL one size is usually means a medium size, you still have to check on its size chart, and measure your BWH.
The size guide of ZAFUL product 1:
The size guide of ZAFUL product 2:
What ZAFUL Did To Solve Customer Complaints For Size
Another reviews or complaints for ZAFUL that comes up is we don’t know how to convert the Chinese size to our country size. Take a United States small dress for example, that is often considered a medium even large size in China. Take customer reviews and complaints into consider, ZAFUL optimize its size guide, provide two size chart for customers, one is inches and another one is centimeters, in addition, ZAFUL added the size conversion chart besides size chart for reference. All we need is a measuring tape and measure yourself.
ZAFUL size guides:
ZAFUL understands mistakes can still happen and customers may order the wrong sized product. If you are still unsure your size, contact ZAFUL customer service, in my article “How To Contact ZAFUL Customer Service”, i give a full information about it.
If you received a wrong size product and want to return or change it, i give a full information in my article “Return Or Exchange Is Not ZAFUL’s Problem”
ZAFUL, SammyDress, and Rosegal are sister companies belong to Globalegrow. All of them are giving the customers the option to get the latest fashions at affordable prices. Consumers are encouraged to make sure they are ordering the right sizes on this 3 sites.
Pls leave your comments or reviews here. More information about ZAFUL will be posted on this ZAFUL reviews blog.
ZAFUL recently announced that it has taken the quality commitment a few higher through a policy of 30-day moneyback and unconditional refund for orders under $50. Brought into effect in June,2016, ZAFUL new return policy makes it possible for customers of ZAFUL to get a full refund […]